PortLevel LLC

Refund & Cancellation Policy

Information about deposits, cancellations, rescheduling, and approved refunds.

Deposits and Advance Payments

Deposits and advance payments may be required for scheduled labor, materials, equipment rentals, permit fees, and special-order items.

Non-Refundable Costs

Payments applied to materials, special-order items, permit fees, equipment rentals, mobilization, completed labor, and other non-recoverable project costs are non-refundable once those costs have been incurred or committed.

Customer Cancellations

Customers may cancel scheduled work by providing reasonable notice. PortLevel may deduct costs already incurred before issuing any applicable refund.

These costs may include:

  • Purchased or ordered materials
  • Special-order items
  • Equipment rentals
  • Mobilization or travel costs
  • Administrative costs
  • Permit or inspection fees
  • Labor already performed

Completed Services

Completed services are not refundable.

Service Concerns

If a customer identifies an issue with completed work, PortLevel should be given a reasonable opportunity to inspect the work and correct any issue covered by the agreed scope before a refund is considered.

Rescheduling

PortLevel may allow scheduled work to be rescheduled when reasonable notice is provided. Additional charges may apply if rescheduling creates non-recoverable costs.

Approved Refunds

Approved refunds, when applicable, will generally be returned to the original payment method used by the customer.

Processing Time

Refund processing times may vary depending on the original payment method and payment processor.